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Privacy Policy

Last Updated: 24.7.25

Tempera Health is committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR). This policy explains what personal information we collect, how we use it, and your rights.

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1. Who we are

Tempera Health provides ear wax removal, blood testing, vitamin injections and vaccination services in [Location or Service Area].
Contact us:
Email: clinic@temperahealth.co.uk
Phone: 07767303329
Address: 144 Coniston Road RG22 5HZ

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2. What personal data we collect

Depending on how you interact with us, we may collect:

  • Your name, contact details (email, phone, address)

  • Booking and appointment details

  • Medical information relevant to your treatment

  • Payment information (if you pay online via Stripe)

  • Website usage data (via cookies or analytics)

We only collect what is necessary to provide safe, effective care.

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3. How we collect your data

You may give us personal information when:

  • Booking an appointment (online, by phone, or in person)

  • Submitting a contact form

  • Signing up to emails or updates

  • Making a payment online (via Stripe)

  • Browsing our website (via cookies or analytics)​

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4. How we use your data

We use your information to:

  • Book and manage appointments

  • Provide clinical services and follow-up care

  • Process payments securely

  • Respond to enquiries or requests

  • Comply with legal and clinical obligations

  • Improve our services and website

We do not sell or share your personal information for marketing purposes without consent.

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5. Third-party services

We use trusted platforms to run parts of our business. These may process your data on our behalf:

  • Stripe – for secure online payments

  • Clinic booking software – for appointment scheduling and clinical records

  • Email or SMS providers – to send confirmations and reminders

  • Google Analytics (or similar) – to understand how users navigate our website

Each third-party service is GDPR-compliant and only processes data as needed to deliver the service.

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6. Lawful basis for processing

We process your data under:

  • Consent – when you submit an enquiry or opt into communications

  • Contract – when you book a service with us

  • Legal obligation – for clinical records, safeguarding, and regulations

  • Legitimate interest – to operate efficiently and improve our service

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7. How we protect your data

Your data is stored securely, and access is restricted to authorised staff. We use encryption, password protection, and secure systems. Any sensitive information is handled in accordance with NHS and GDPR standards.

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8. Your rights under UK GDPR

You have the right to:

  • Request access to the data we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your data (where appropriate)

  • Withdraw consent for marketing or optional communications

  • Complain to the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at clinic@temperahealth.co.uk.

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9. Cookies and website tracking

Our website may use cookies or tools like Google Analytics to improve user experience. You can manage cookie preferences via your browser.

 

10. Updates to this policy

This policy may be updated from time to time. The most recent version will always be available on our website.

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